Privacy Policy

Effective Date: 01/30/2024
Last Updated: 11/11/2025

1. Introduction

Welcome to Exoid Robotics Home Automation Services (“we,” “our,” or “us”).
We are committed to protecting your personal data and respecting your privacy in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and relevant issuances of the National Privacy Commission (NPC).

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal data when you use our Home Automation Services, websites, applications, and related systems (collectively referred to as the “Services”).

By using our Services, you consent to the collection and processing of your personal data in accordance with this policy.

2. Information We Collect

We collect only the information necessary to provide and improve our Services, including:

a. Personal Information

Full name
Email address
Contact number
Home or installation address (when required for service delivery)
Account credentials (for app or portal access)

b. Device and Technical Information

Device identifiers (e.g., MAC address, serial number)
IP address
Browser type and version
System logs and diagnostic data

c. Usage Data

Automation schedules, commands, and preferences
Device activity logs (e.g., lighting, sensors, cameras)
Support requests and communication history

d. Optional Data

Images or video captured by smart cameras (stored locally or in the cloud only with your consent)
Integration data from third-party platforms (e.g., Google Home, Alexa, Home Assistant)

3. Purpose of Data Processing

We process your personal data to:

Deliver and maintain our Home Automation Services
Enable device control and automation features
Improve reliability, performance, and security
Provide customer support
Personalize your user experience
Send service-related updates or promotions (with your consent)
Comply with legal and regulatory obligations

We will not process your data for any new purpose without obtaining your explicit consent.

4. Data Storage, Retention, and Security

We implement organizational, physical, and technical measures to protect your data from unauthorized access or misuse.

Data may be stored:

Locally on your smart home devices or controllers (e.g., Raspberry Pi, Home Assistant, or gateways)
Securely in the cloud, if you enable remote access or backup features

We retain data only as long as necessary for the stated purposes or as required by law. Once no longer needed, it will be securely deleted or anonymized.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.
We may share data only when:

Required by law or government authorities
Needed to deliver services through authorized contractors or partners
You have provided explicit consent (e.g., third-party integrations)

All third parties are required to follow strict confidentiality and data-protection standards.

6. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the right to:

Be Informed – Know how your data is collected and processed.
Access – Request a copy of your personal data.
Rectify – Correct inaccurate or outdated information.
Erase or Block – Request deletion of unnecessary or unlawfully processed data.
Object – Withdraw consent or object to certain processing.
Data Portability – Obtain a copy of your data in electronic form.
File a Complaint – Lodge a complaint with the National Privacy Commission (NPC).

You may exercise these rights by contacting our Data Protection Officer (DPO).

7. Data Protection Officer (DPO)

Name: Michelangelo G. Barroga
Designation: Data Protection Officer
Company: Exoid Robotics Home Automation Services
Email: mgb@exoidrobotics.com
Address: DOST Smart City TBI–ISU Cauayan, Brgy. San Fermin, Cauayan City, Isabela 3305, Philippines

8. Use of Cookies and Tracking Technologies

Our website or applications may use cookies or similar technologies to:

Improve functionality and performance
Remember user preferences
Analyze usage patterns

You may disable cookies through your browser settings, but some features may not function properly.

9. Third-Party Services and Integrations

Our Services may integrate with third-party platforms (e.g., Google Home, Alexa, Home Assistant).
These services have their own privacy policies, and we encourage you to review them before connecting accounts.

10. Policy Updates

We may update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted on our website with the new effective date. Continued use of our Services after updates signifies your acceptance.

11. Contact Us

For privacy concerns, requests, or questions, please contact:

Exoid Robotics Home Automation Services
📧 Email: mgb@exoidrobotics.com
🌐 Website: https://www.exoidrobotics.com
📍 Address: DOST Smart City TBI–ISU Cauayan, Brgy. San Fermin, Cauayan City, Isabela 3305, Philippines

If you believe your privacy rights have been violated, you may contact the National Privacy Commission (NPC):
📍 5th Floor, Delegation Building, PICC Complex, Pasay City, Philippines
🌐 https://www.privacy.gov.ph
📧 complaints@privacy.gov.ph

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